Queens University of Charlotte Examines What Millennials and Managers Expect

Soft skills like communication play a larger role in today’s job skills gap.

Charlotte, NC (02/26/14) – Workplace communication dynamics are changing along with the workforce. Millennials now comprise 36 percent of the workforce, and as a greater number of them begin their careers and advance, there emerges a conflict between the soft skills managers expect and what the new generation brings to the table. Queens University of Charlotte has published an infographic compiling research that highlights the juxtaposition of what millennials expect out of their careers compared to the expectations of their managers. Among the largest concerns for both groups, communication is evidently first and foremost.

  • Thirty-nine percent of employees worldwide feel people in their organization don’t collaborate enough.
  • Forty percent of millennials would pay out out-of-pocket for social tools that increased efficiency.
  • Only 31 percent of baby boomers use social tools for collaboration.
  • In terms of feedback, 80 percent of millennials prefer real-time feedback over traditional performance reviews.

“Authentic and meaningful collaboration requires employees to be fully literate in all forms of communication from face-to-face to mediated and digital platforms. Today’s competitive marketplace requires that we fully leverage knowledge and practices that enhance our communication fluency. Our students learn theory and skills essential to organizations ranging from entrepreneurial startups to Fortune 500 companies,” said Dr. Zachary White, assistant professor of communication and director of graduate programs for the Knight School of Communication at Queens University of Charlotte. “When students are exposed to cutting-edge communication skills and knowledge, they are able to more effectively engage in day-to-day communication practices, and just as importantly, they can articulate a compelling vision to stakeholders that demonstrates a mastery of communication choices from inception to execution.”

Queens University of Charlotte’s Online Master of Arts in Communication

Queens’ online Master of Arts in Communication degree program offers students the needed communication skills that managers value and that are essential for career growth. Given that communication is becoming evermore interactive, visual and social, those with a firm understanding of how to effectively and efficiently convey their ideas are bound for success and career growth. Also, with a projected 26 percent increase of millennials in the workforce by 2020, it’s essential that this generation develops the necessary skills to stay competitive amongst their peers. Students of the online MA in Communication program at Queens graduate with a high-level understanding of:

  • Creating and evaluating content on digital platforms related to specific audiences and initiatives
  • Building and engaging various communities
  • Leading others through effective and thoughtful messaging
  • Developing persuasive and powerful marketing campaigns

Take the first step toward honing the skills that employers demand with Queens University of Charlotte’s online Master of Arts in Communication degree program. Click here or call 866-313-2356 to speak with an admissions specialist.

About Queens University of Charlotte:

Founded in 1857, Queens University of Charlotte is a private, co-educational university with a commitment to liberal arts and professional studies. Located in the heart of historic Charlotte, North Carolina, Queens serves approximately 2,400 undergraduate and graduate students. Notable recognition includes being ranked No. 18 among regional universities in the South by U.S. News & World Report in 2014 (up from No. 20 the previous year). In addition, five members of Queens’ faculty have been honored as North Carolina Professors of the Year.